Thank you for shopping at CarPlus. We strive to provide high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return a product. Please review our Return and Refund Policy below.
Return Eligibility
1.1 Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 Working days of receiving the item. We will provide instructions on how to return the product for a replacement or refund.
1.2 Incorrect Orders: If you receive the wrong product, please contact us within 7 Working days of receiving the item. We will arrange for the correct product to be shipped to you and provide instructions for returning the incorrect item.
1.3 Change of Mind: If you change your mind about a purchase, you may return the unused and unopened product within 7 Working days of receiving it. In such cases, the customer is responsible for return shipping costs, and a restocking fee may apply.
Return Process
2.1 Contact Customer Service: To initiate a return, please contact our customer service team at +923002277587. Provide your order number and details about the product you wish to return.
2.2 Return Authorization: Once your return request is approved, we will provide you with a return authorization (+923002277587) number and instructions on how to return the product.
2.3 Packaging: Please ensure that the product is securely packaged to prevent damage during the return shipping process. Include the RA number on the outside of the package.
2.4 Return Shipping: For defective, damaged, or incorrect items, we will provide a prepaid shipping label. For returns due to a change of mind, the customer is responsible for return shipping costs.
Refund Process
3.1 Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria.
3.2 Refund Options: If the return is approved, we will issue a refund to the original payment method. Please allow 7 working days for the refund to be processed.
3.3 Restocking Fee: A restocking fee may apply to returns due to a change of mind. This fee will be deducted from the refund amount.
Exclusions
Please note that the following items are not eligible for return:
Customized or personalized products
Items marked as final sale
Products that have been used or are not in their original condition
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at [+923002277587].
By making a purchase on our website, you agree to the terms of this Return and Refund Policy.
